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Privacy policy

Last updated 30 September 2026

This page explains what FRYBIRD, Shop 31-B, Shopping Complex, Sector 9, Ambala City, Haryana 134003, India (“FRYBIRD”, “we”) keeps about you when you order from us or use frybird.in, why, for how long, and how to have it deleted.

What we keep when you order

  • Your name, mobile number and email, and for delivery your address and map pin — to make and deliver your order and to contact you about it.
  • Your orders, what you paid and how — for your receipts and our accounts. Indian tax law requires us to keep sales records.
  • If you create an account: your password (held by our sign-in provider; we can never read it), your saved addresses, and your FRYBIRD REWARDS points and stamps.
  • Short notes our staff may add to your customer record to serve you (for example a delivery instruction).
  • In your own browser, a small signed cookie that remembers your name, number, email and recent orders so you don’t retype them.
  • While a rider is bringing your order: the rider’s location, deleted after 24 hours.

Franchise enquiries

If you send a franchise enquiry from our home page, we keep your name, mobile number, city and message so we can reply. We delete it when you ask (see Data deletion).

WhatsApp

You can message or call our shop on WhatsApp at +91 70154 86625; our staff read and answer it in the WhatsApp app. Our staff can also send you, from the shop phone, a message about your order — the order number, items, how to pay if unpaid, the invoice number and the link, never your name or amount — or an image of your invoice, which shows the items, their prices and the total. What Meta keeps is covered by WhatsApp’s own privacy policy.

We are setting up WhatsApp receipts through AiSensy, our WhatsApp provider. They are not switched on yet.

Who else sees it

We never sell your data and never share it with anyone for their marketing. Only these see what they need to run your order:

  • our hosting and database providers, and our payment provider when you pay online;
  • OpenStreetMap, whose map tiles show on checkout and tracking (they see your internet address and the map area);
  • Google Maps, when a rider opens directions to your address;
  • WhatsApp (Meta), when you message us or we message you on WhatsApp;
  • AiSensy, our WhatsApp provider, once WhatsApp receipts are switched on;
  • the rider delivering your order.

How long we keep it

  • Orders and payments: at least as long as tax law requires.
  • Your account, addresses, points and stamps, and franchise enquiries: until you ask us to delete them.
  • Rider locations: 24 hours.
  • Our database backups are kept for about two weeks, so deleted data leaves them within 15 days.

Your choices

You can see and change your name and number in your account, and ask us to delete your data at any time — see Data deletion.

Contact

  • WhatsApp or call: +91 70154 86625
  • Post or in person: FRYBIRD, Shop 31-B, Shopping Complex, Sector 9, Ambala City, Haryana 134003, India